Silver Creek Storage – Privacy Policy
At Silver Creek Storage (“We,” “Us,” or “Our”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our website (the “Website”) or our storage services. By using the Website or our services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect information to provide, manage, and improve our storage services. This includes:
Personal Information: Name, email, phone number, mailing address, billing information, account details, identification documents, and other information related to your rental, reservation, or account management.
Usage Information: IP address, browser type, device information, pages visited, time stamps, and other website activity automatically collected through log files.
Cookies & Tracking Technologies: Small files stored on your device to enhance Website functionality, remember preferences, and analyze trends.
Providing personal information is necessary for certain services, including account creation, unit reservations, payments, and access to tenant portals.
2. How We Use Your Information
We use collected information to:
- Manage your storage account, process payments, and communicate about reservations, inquiries, or promotions
- Maintain and improve our products, services, and Website functionality
- Prevent fraud, unauthorized use, and enforce our Terms & Conditions
- Analyze aggregate data to enhance operations and service offerings
- Comply with legal obligations and respond to legal requests
We do not sell or rent your personal information to outside marketers.
3. Information Sharing
We may share information only in limited circumstances:
- Service Providers: Trusted third-party providers assisting with payments, analytics, marketing, or customer support, who are obligated to maintain confidentiality.
- Sister Companies: Between Silver Creek Storage locations or affiliated companies to provide services efficiently.
- Legal Requirements: When required by law, court orders, or to protect the rights, property, or safety of our company, employees, customers, or others.
- Corporate Transactions: During mergers, acquisitions, or asset sales.
All third parties must use information solely for authorized purposes and adhere to security standards.
4. Security of Your Information
We implement administrative, technical, and physical safeguards to protect personal information. Access is limited to employees who require it to perform their roles. While we take reasonable measures to protect data, no system is completely secure.
5. Data Retention and Disposal
We retain personal information only as long as necessary for service provision, legal compliance, and dispute resolution. Records are securely disposed of according to applicable laws.
6. Cookies and Log Files
Cookies: Used to enhance Website navigation, remember preferences, and track trends. You can disable cookies in your browser, but some site features may be limited.
Log Files: Capture non-identifying information such as IP address, browser type, ISP, referring pages, and clickstream data, used for analysis, Website management, and demographic insights.
7. Communications
Promotional Communications: About deals, offers, and newsletters. You may opt-out at any time.
Service Communications: Account updates, reservation notices, and service alerts, which are essential and cannot be opted out without deactivating your account.
8. Links to Other Websites
Our Website may link to third-party sites. Silver Creek Storage is not responsible for the privacy practices of these external sites.
9. Reviews, Comments, and Submissions
By submitting content (reviews, photos, comments, or other material), you grant Silver Creek Storage a license to use, reproduce, modify, distribute, and display your content. You are responsible for ensuring submissions comply with laws and do not infringe on others’ rights. Silver Creek Storage may moderate, remove, or publish content at its discretion.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on the Website. If we change how personal information is used in ways that differ from that stated at the time of collection, we will notify you.
11. Contact Us
For questions about this Privacy Policy or your personal information, contact:
Silver Creek Storage